Children are bound to face trust issues, particularly with strategies, and hence, building trust is instrumental in developing interpersonal relations. In this case, a social worker should be a good listener, collect information in a friendly and culturally acceptable manner, and adopt a child-centered approach when addressing the issues facing them. By developing good relations that are based on trust, children are likely to open up to issues facing them, which in turn make intervention easier (Ross, 2017).
Empathy entails one imagining oneself in another person’s situation and makes one share the feelings and tribulations of another person. In the context of social work, being empathetic to the client’s difficulties such as poverty, illnesses, and suffering develop a sense of togetherness and are instrumental in creating relationships with the client. When a client feels that a social worker is empathetic to his or her situation, he is likely to open up, communicate deep feelings and feel part of the intervention process (Cagle & Williams, 2015).
Understanding both formal and informal communication, including how to apply on verbal communication is an important communication skill for a social worker who deals with different stakeholders. Formal communication is vital when dealing with other professionals dealing with matters affecting children and will seek to address legal barriers regarding the sharing of client information. Understanding informal communication is vital when dealing with members of community and families as it creates a good relationship, which in turn, enables social workers to get the requisite support needed to perform their duties (Ross, 2017).
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